Work History
State of Florida; Department of Economic Opportunity (April 2022 - Current)
Manage day-to-day functions of the Special Programs Unit in the Claims Processing Office, in addition to monitor staff’s production and work assignments.
Supervise day-to-day functions of the Special Programs unit in addition to monitoring staff’s quality and production standards.
Train staff on the Special Programs Unit functions and cross train with other departments.
Audit decisions and claims of staff to ensure accuracy and compliance with the Federal Review Criteria, the Benefit Accuracy Measurement requirements and Agency policies and procedures.
Reviewed and entered determinations regarding reemployment assistance benefits.
Trained new and existing associates throughout the Reemployment Assistance Agency on how to use the Connect System, in addition to developing training manuals and user guides.
Ensured compliance with state, federal and agency rules appropriate to cases related to Special Programs Unit.
Composed and issued written decisions to interested parties determining the claimant’s eligibility for reemployment assistance benefits, and when appropriate, the changeability of employer experience rating accounts.
Evaluate applications, screen resumes and conduct interviews to assist with the Department’s hiring process and policies.
American Income Life; Life Insurance Agent (October 2021 - Current)
Analyze potential clients and prepare comprehensive plans to meet the clients needs based of each individual.
Utilize organizational and time management skills in working with clients and responding to in bound calls and emails as well as prospect for new potential clients.
Contact prospective clients and explain the products that they requested.
UPS; On Road Supervisor (May 2018 - September 2021)
Completed administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
Used the Balanced Scorecard and Quality Improvement Process to monitor work group performance against business goals.
Communicated with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
Uncovered business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow-up.
Encouraged service providers to identify and forward volume development opportunities to management.
Created a customer-focused work environment to emphasize service and focus on building the business.
Communicated customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.
Assessed business needs by demonstrating a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements.
Health and Safety Knowledge by demonstrating basic knowledge of injury and crash prevention techniques; demonstrates a basic understanding of job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions.
Legal, Regulatory, and Compliance Knowledge by demonstrating a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety.
Small Package Operations Knowledge by demonstrating and explains proper processes, procedures, and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation.
Department of Homeland Security; Transportation Security Administration (May 2009 - May 2019)
Operated various screening equipment and technology to identify dangerous objects in baggage, cargo, and passengers, preventing those objects from being transported onto aircraft.
Performed searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search property, etc.), conducting bag searches, and lifting/carrying bags, bins, and property weighing up to 50 lbs.
Interacted with the public, giving directions, and responding to inquiries.
Maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery, and people, crowd distractions, time pressure, the professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crises and routine situations.
Engaged in the continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include the application of risk-based security screening protocols that vary based on program requirements.
Retained and implemented knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
Responsible for staffing and training new employees to adhere to Homeland Security protocols.
Marine Corps Community Services; Theater Management (July 2005 -April 2009)
Managed the theater facility by routinely adjusting priorities to meet the demands of the of the theater.
Supervised operations by maintaining records, ordering inventory, prepared time sheets, filled personnel complaints, and maintained schedules.
Resolved personnel conflicts amongst fellow theater employees and concession staff.
Created work schedules for theater employees and for concession personnel.
Responsible for proper maintenance, use, and cleanliness of theater, managed inventory, performed maintenance on equipment, maintained the delivery of films to and from pickup/drop off locations as described by Marine Corps Community Services.
Maintained cash drawers and account for accurate recording of cash, ensure proper recording on accounting forms.
Responsible for delivery of revenue to Marine Corps Community Services Headquarters.
Managed Fire Warden duties for the theater.
Maintained security of the theater building and grounds.